These are our terms of service. Please read carefully.
These terms and conditions (“Terms”) govern the use of the Luomus Hangboards online store and all orders placed through it. By using the online store you accept these Terms and agree to follow them.
Companies and consumers abroad are, subject to certain restrictions, able to use out online store. Please note that companies are not entitled to invoke rights based on Finnish consumer protection legislation.
2. Our contact information
Kuikankatu 11, 53830 Lappeenranta, Finland
Online store customer service: Ville Naumanen
Phone: +358 400299938 working days 9.00-17.00 (CET+3)
To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in Luomus Hangboards online store.
You may submit an order either as a registered customer or without creating an account.
All orders must be placed online. We do not accept orders via phone or email.
We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order.
Please note that all discount and promotion codes can be used only once and cannot be combined with other discounts or offers. Discount or promotion codes will not be deducted afterwards.
4. Payment terms
All prices shown in our online store are based in euros and inclusive of the Finnish VAT. We show converted currencies, however payment capture is always made in euros.
Customers from non-EU countries are exempt from paying the Finnish VAT, but are responsible for possible customs, local VAT and similar expenses in their own country.
We use Stripe as our external payment services providers. We accept all major credit and debit cards.
5. Shipping and delivery time
Delivery time of our products depend on the product’s availability and the destination of the delivery. We reserve the right to deliver the orders in multiple deliveries.
Shipping fees depend on the chosen delivery method.
You will be shown the available delivery methods and shipping fees before you check out.
Please note that we use external service providers for carrying out shippings.
Delivery time estimates are shown on checkout
Please note that all delivery times are estimates based on average delivery times from our shipping partners, and we cannot guarantee delivery within the estimated time. We are not responsible for any delivery delay. Weekends and holidays are not included in the delivery days.
7. Return policy
Consumers have the right to cancel their order placed through the online store and return the product within 14 days of receiving of the order. Please note that the return policy does not apply to custom made or tailored products, or for sealed products if the seal has been broken.
The returned product must be unused and capable of being resold. The product must be packaged either in its original packaging or in a similar manner.
In case of international returns, please contact us before making your return firstname.lastname@example.org or +358400299938 working days 9.00-17.00 (EET).
Customer is responsible for paying the return shipping charges. Please note that your return must has sufficient postage paid. Returns where postage is not paid will not be accepted.
Return costs will be refunded only in cases where we have made a mistake (e.g. sent you a wrong size), the product was damaged during delivery or the product is faulty.
Luomus Woodworks / Luomus Hangboards Returns
We are not responsible for delays or damages due to any obstacle beyond our influence. These type of force majeure situations include unusual natural phenomena, disturbances in transportations, and strikes or trade or export prohibitions.
We are also not responsible for any disturbances, interruptions or downtime of the online store.
In no case shall Luomus Hangboards, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Using any equipment or advice provided by this service is solely at your own risk. Any exercise or other advice provided by this service is not intended as health care instruction of any kind. You must not use or apply any of the services nor embark on any exercise provided by this service, if you have any doubt of your fitness or if your physical condition has decreased in any way. You must consult your doctor or physician before using these productst.
These terms do not limit Luomus Hangoards' liability under applicable consumer protection laws, such as liability for defects.
The customer must give notice of a defect of an item within a reasonable time from detecting the defect, however, preferably no later than within one month.
Luomus Hangboards is not responsible for any consequential or indirect damage. Our aggregate maximum liability for damages shall be limited to 100% of the purchase price.
9. Intellectual property rights to the content of the online store
The content of Luomus Hangboards online store, including pictures, videos, texts, product information, trademarks and charts are property of Luomus Hangboards and/or it’s partners or licensors. Unauthorized use or copying of the contents or material of the Luomus Hangboards online store is prohibited.
Luomus is a registered trademark.
10. Personal data and data protection
11. Applicable law and disputes
These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.
Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts.
Consumers can also seek advice from the Finnish Consumer Advisory Services (Kuluttajaneuvonta) or contact the Finnish Consumer Dispute Board (Kuluttajariitalautakunta) for a recommendation.